Background
In light of precautions being taken to curb the spread of COVID-19, the need for online communication has increased. As a result, the Division of Student Affairs is offering to integrate a “live chat” feature into your office’s website, if requested.
“Tidio” is the service we have chosen to use for live chat integration.
“Tidio” is the service we have chosen to use for live chat integration.
1) Submit a Request
- If you have not already submitted a request, go to: https://studentaffairs.colostate.edu/resource/request-tidio/
- Fill out the form and submit
- The “Email Address to be Associated with Tidio (Chat) Account” is what you will use when signing into the chat service. We recommend this be a general office email address so that it is easier to share among staff who might need to access the chat dashboard.
2) Plugin Activation & Setup
- DSA Web will install and setup of the plugin on your site
- DSA Web will then create a Tidio account for you to use
- You will receive an email with your Tidio account credentials
3) Accessing & Using Tidio
- Note that, while your website visitors will be chatting directly from your website (using a widget in the corner on your webpages), you will be responding from within the Tidio dashboard
- Once you’ve been given your account credentials, you can sign into the Tidio, you can login by going to: https://www.tidio.com/panel/login
- Most of your use of Tidio will exist solely within the “Conversations” tab (the chat bubble icon listed in the left-hand menu)
- Whenever a visitor of your website uses the chat tool, you will see a new conversation appear and can start chatting just like you would with any other chat system
4) Additional Tidio Tools/Resources
- Tidio getting started information can be found at https://www.tidio.com/knowledge/getting-started/using-tidio-chat/.
- Tidio has mobile apps as well as a desktop app that you can use to also access the Tidio dashboard
- You can configure different notifications by going to Settings -> Notifications
- Feel free to explore the other options in the dashboards and please email dsaweb@colostate.edu if you have any questions!